Automated Support
Resolve connectivity issues in seconds, not hours. Automated L1 support, self-serve access, remote diagnostics, and carrier failover, all without waiting for a ticket.
Traditional support is too slow for IoT
Traditional connectivity support relies on ticket systems, escalation chains, and SLA windows. A 4-hour response SLA means 4 hours of potential downtime. For connected devices in the field, that model does not work.
- Ticket systems and escalation chains add hours of delay
- 4-hour response SLAs mean 4 hours of downtime for your devices
- L1 support is manual and unavailable outside business hours
- No self-serve tools to diagnose and resolve issues directly
Automated response in seconds, 24/7
SIMSY automates L1 connectivity support and gives you self-serve tools to diagnose, resolve, and recover without raising a ticket. Remote CLI, automated carrier failover, and remote firmware updates keep your devices running.
- Automated L1 response in seconds, 24/7, no ticket required
- Self-serve access to diagnose and resolve issues directly
- Remote CLI access to the full device stack from any browser
- Automated carrier failover when a network goes down
What the platform delivers
Self-serve Access
Access your connectivity platform directly to diagnose and resolve issues. No ticket queue, no waiting for L1 to respond, no escalation chain. Your team has the tools to fix things immediately.
Remote CLI
Full command-line access to your devices remotely through any browser. Diagnose faults, check status, restart services, and troubleshoot without dispatching anyone to site.
Automated Carrier Failover
When a carrier network experiences issues, SIMSY automatically fails over to an alternative network. No manual intervention, no ticket, no waiting for someone to notice.
Remote Firmware Updates
Push firmware updates to devices remotely without visiting site. Schedule updates across your fleet, roll back if needed, and maintain device software without engineer callouts.
Network-level Response
The platform responds to connectivity events at the network level in seconds. Automated actions trigger before your team even sees an alert, keeping devices connected around the clock.
Incident Logging
Every connectivity event, automated response, and manual intervention is logged automatically. Full incident history for compliance, audit, and operational review.
Before and after SIMSY
What this means for your operation
Frequently asked questions
Automated L1 handles the most common connectivity issues, network registration failures, session resets, carrier switching, and connection recovery, without any human intervention. These are the issues that traditionally require a support ticket and a response from an L1 engineer.
Yes. SIMSY provides self-serve access to your connectivity platform. Your operations team can diagnose issues, check device status, trigger actions, and resolve problems directly without raising a ticket or waiting for support.
Remote CLI gives you command-line access to your SIM-connected devices through any web browser. You can run diagnostics, check configurations, restart services, and troubleshoot the full device stack as if you were physically connected to the device.
When the primary carrier network experiences an outage or degradation, SIMSY automatically switches the SIM to an alternative available carrier. This happens at the network level without any action from your team or any software on the device.
Ready to eliminate support delays?
Talk to us about automated support for your connected devices. Seconds, not hours.